Selecting how I receive calls

If you are authorised to do so by your company administrator, you can specify how you receive calls. When you log in, you are asked how you would like to receive calls. After you have logged in, your contact method is displayed on the status bar at the top of your screen.

Note: The method you select also applies to outbound calls (how you place them).

Receiving options: #

To receive calls on your workplace number:

1. Select On my default number
2. Click Sign In

To receive calls using the WebRTC softphone built into your Agent Portal:

1. Select Using my browser
2. Click Sign In.

To receive calls on your work from home number:

1. Select On my work from home number
2. Click Sign In

To receive calls on another number, such as a “hot-desk” number:

1. Select On another number
2. Enter the phone number (up to 100 digits) in the Number field. You may be required to enter either the full PSTN number or only a part of it
3. Click Sign In

To receive calls on an extension number:

1. Select On an extension
2. Enter the extension number (up to 20 digits) in the Extension field
3. Click Sign In