As well as improvements to the current functionality available within CareConnect there are a number of new features designed to help you complete more of your tasks within the app. The enhancements and new features should make it easier for you to focus on the tasks at hand without needing to switch between apps.
CareConnect Improvements #
The existing functionality and interface has been updated to streamline call handling, and improve the overall experience.
Updated Interface #
The refreshed look and feel includes updated CareConnect branding and logo, a more modern interface and improved navigation and overall usability.
Viewing Patients Details #
The new updates make it easier to view patients details and manage information and interactions within the app. We’ve also made changes to prevent deceased patient records from appearing in search results.
What’s new in CareConnect? #
The update brings new functionality directly into the CareConnect App making it easier for you to manage more of your workflow in one place and reduce context switching.
Call Functionality #
One of the major benefits of the CareConnect update is the ability to manage core call actions directly within the app. As well as answering incoming calls in the app you will also be able to:
- End calls without returning to the Contact web interface
- Complete wrap-up actions after a call ends
- Select where calls are routed to
- For calls taken using WebRTC, you will also be able to use hold and mute call controls
Update Status and Queue Controls #
Agents will now have more control over their availability and the queues they are signed into from within CareConnect. This will mean they won’t need to open the Contact Agent Portal in order to manage these changes helping them stay in control of their availability while keeping their workflow inside a single application.
Advanced Patient Details #
As well as improvements to viewing patient details there is also new functionality to make it easier to manage patient records and appointments. Agents can now view the patients journal which includes Reminders, Alerts and more. They also have the ability to view upcoming patient appointments.
