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Horizon Contact Agent
Release Notes
Horizon Contact Agent

Getting Started

  • Configuring audio settings
  • What I can see on my screen after I log in
  • Selecting how I receive calls
  • Using the status bar
  • Indicating when I’m available
  • Indicating when I’m on a break

Handling Calls

  • Answering a call
  • What I can see on my screen when on a call
  • Using the call control buttons
  • Receiving desktop notifications
  • Transferring a call to a third party
  • Tasks to complete when your call ends
  • What to do if I’m available but cannot receive calls

End User License Agreement