Logging into ConConnect

To use ConConnect, you must first log into the Agent Portal and then log into the ConConnect app using your Contact credentials.

Note: You will only be able to access ConConnect if your admin has made the service available to you.

Log into ConConnect #

1. Log into the Agent Portal by entering your login details (username and password)
2. Ensure that your status in the Agent Portal displays “Available”
   • Set yourself as available by clicking on the status bar
3. Search for ConConnect on your Windows taskbar and open the app
4. Sign into the ConConnect app by entering the username and password and then click Connect to Contact Centre
5. The ConConnect app is launched