Click play to watch a video on handling an email.
When responding to an email, you can “park” it temporarily. This allows you to retain ownership of the email without being considered to be actively working on it. You may want to do this if you are switching between items and want to handle this email at a later time.
To park your currently active email, click:
The email is returned to your inbox.
Note: If all of your emails are in the parked state, the system may automatically present a new email to you.