If you belong to a group(s) that is assigned to more than one channel or queue, you can choose to only make yourself available for specific channels/queues only. If you change your channel availability, you won’t be automatically allocated items from other channels, unless your supervisor overrides your decision. For example, if you set your availability to Available for Email only, you won’t be presented with incoming calls until either you set your status back to Available for Calls or your supervisor changes your availability to accepting calls.
- Channel availability applies only to channel items that are automatically allocated to you. Regardless of the settings you choose, you can still take channel items from queues yourself.
- Queue availability applies only to queues to which you are assigned.
Click play to watch a video overview of using the status bar.
Set specific availability #
- On the status bar, click:
- Select (tick) or deselect (untick) the checkbox(es) for the appropriate channels/queues.#
- Click:
- Your availability change takes effect immediately (or once you’ve finished the current call)
| Note: You can only select to be available by channel/queue, if configured to do so by your company administrator. Your company supervisor may want to override any changes you make, based on incoming traffic. |