This online help is for the Scheduled Calls part of the Agent Portal, which allows you to perform a number of tasks relating to scheduled callbacks.
Note: You can only view the Scheduled Calls part of the Agent Portal if you are authorised to do you by your company administrator.You can schedule a callback:
- During a call or or during the wrapup period following a call
- If you’ve tried to call a customer and they were unavailable or they requested a call at a more convenient time.
Note: Your company administrator may have set up callbacks to be automatically scheduled for dropped calls.