Selecting how I receive calls

If you are authorised to do so by your company administrator, you can specify how you receive calls. When you login, you are asked how you would like to receive calls. After you have logged in, your contact method is displayed on the status bar at the top of your screen.

Note: The method you select also applies to outbound calls (how you place them).

Configure how to receive calls: #

• To receive calls on your workplace number, select On my default number then click Sign In.
• To receive calls using the WebRTC softphone built into your Agent Portal, select Using my browser then click Sign In.
• To receive calls on your work from home number, select On my work from home number then click Sign In.
• To receive calls on another number, such as a “hot-desk” number:
  1. Select On another number
  2. Enter the phone number (up to 100 digits) in the Number field. You may be required to enter either the full PSTN number or only a part of it
  3. Click Sign In
• To receive calls on an extension number:
  1. Select On an extension
  2. Enter the extension number (up to 20 digits) in the Extension field
  3. Click Sign In
• To receive calls on a phone number that is associated with your Microsoft login account:
  1. Select On my login account contact number
  2. Select the number from the dropdown list.
  3. Click Sign In

Note: If you always use the same contact method to handle calls, to avoid having to select the same contact method every time you log in, tick the Remember Device checkbox.

Related tasks
Using the status bar