Click play to watch a video overview of using the status bar.
The status bar at the top of your screen displays your current status.
If, after you log in, your status displays “Unavailable”, you can set your availability for all queues to which you are assigned.
Note: If your company administrator has configured your account such that you are automatically available after you log in, you do not need to set your availability.
Procedure #
On the status bar, click:
Note: The available status applies to all queues to which you are assigned, including non-voice channels such as email.
You will be marked unavailable automatically if:
- You log out of your portal
- You close your browser session without logging out, after a configurable period
- You close your browser session without logging out, at specified times on particular days, such as the end of a shift
- You miss a configurable number of consecutive calls.
Note: When you make an outbound call, you are marked as “busy” and so are unable to handle incoming calls or other interactions.
Related tasks
Making myself available on specific channels only
Making myself available for specific queues only