Pick up a call that is ringing on another agent’s phone

You can add the ability to answer a call that is ringing on another agent’s phone. You can only answer calls from agents in the same queue if configured. This is only possible if the appropriate privilege has been set by your company administrator.

Configure agent pick up #

1. Click the menu icon () to display the sidebar menu
2. Click Call Handling → Incoming
3. Locate the relevant queue
4. For the appropriate queue, click the plus icon ()
5. For the appropriate agent, click Pick Up
6. You will now be able to pick up the agents calls when required