When you activate an email, you see the following details in the Active Item area:
- The length of time for which the email has been your currently active email
- Either the name of the sender or “Unknown”.
If the sender is unknown, when you confirm the CRM contact, “Unknown” changes to the selected contact’s name - The email address of the sender
- The email’s subject
- The queue in which the email was held
- A dropdown list of classifications that allows you to classify the email response, for example, a billing query
- A Contact area, from where you can access a contact’s details or a contact’s history.
For example:
Related tasks
Confirming a customer’s contact record
Related reference
Contacts
History