Handling webchats
- Handling webchats
- Responding to a webchat
- Using the chat control buttons
- Activate a webchat
- Pausing a webchat
- Inserting a template
- Classifying a webchat
- Extending or ending my wrapup time
- Contacting a customer via the current chat session
- Deciding which queue’s items to take first
- Viewing pending webchats and taking webchats from queue(s)
- Returning or transferring an item to a queue
- Sending a chat history to the webclient
- Flagging a webchat as abusive