Click play to watch a video on handling an email.
When responding to an email, you can select a pre-defined response text to insert in your reply.
Procedure #
Step 1:
Make the email active (if it is not already) by clicking:
Step 2:
Click on either of the following:
To reply to one person
This opens a text editor with controls:
Step 3:
Click:
And then select a text block from the dropdown list.
Note: If no text blocks have been defined by your company administrator, the dropdown list is not shown.
You may find that a template text block is automatically inserted into your response, if your company administrator has defined one.
The text block is inserted at the position of the cursor, so you can insert it anywhere in the email body, and may contain placeholders for you to fill in, such as your name and/or identification number. Multiple text blocks can be inserted and the same text block can be inserted more than once.
Step 4:
Use the rich text editor to format your text as required